Have you ever felt annoyed when tried to find best rental offer abroad? How to find best solution and not to overpay? As a frequent traveler and CEO of rental portal Rentmama.com I would like to share my observation.
It’s worth doing a bit of research before renting a car in any country as this could lead to a better deal. In each country there are the international rental giants with their swanky airport offices compete with a very active local market – smaller companies which can offer lower rates, a broader range of cars and a more personalised service. Renting from a local company can also be easier and cheaper for young drivers and those who’ve only recently passed their test.
Some local agencies don’t even have offices. A representative drops off and picks up the car wherever is most convenient for you – the airport, your hotel or a central meeting point. Take note, the cost of the pick up and drop off service will vary according to the exact location.
Signing of documents takes place in or outside the car. You’ll need to show your driver’s licence and provide a copy of your passport or ID card.
- Read the terms and conditions
You may well have rented a car hundreds of times before but this doesn’t mean you can skim read the terms and conditions. Paying attention to the details is vital, particularly when renting from an agency you haven’t used before.
Did you know that in some countries you as the rentee are often expected to get the car professionally washed prior to returning it? Car wash isn’t included in the price of the rental so this adds another EUR 10 or so to your overall bill.
- Check the state of the car
In some countries, the average age of a rental car is 10 or more so they don’t come picture perfect. Take more than just a mental note of the state in which the car is delivered to you. Are there any marks or scratches on its surface? Be sure to point these out to the company rep before signing the contract so as not to risk paying for damage which wasn’t caused by you.
- Know your insurance
Don’t skimp on pennies. Ensure you get an appropriate insurance plan which covers accidental damage and theft. Some policies might seem like a good, cheap deal but if you look into them you’ll find you have to fork out a fortune in the unlikely event something does go wrong. Wouldn’t you rather be safe than sorry?
- Plan your trip
How far are you planning on going? Will you be crossing any international borders? These are important factors to consider before renting a car. Some rental companies set limits on how far you can drive each day and some don’t allow international travel.
Mileage limits are set to keep the cars in good shape. If the set mileage is exceeded, you’ll be fined accordingly to cover the costs of potential repair work.
Spontaneous trips across the border are inadvisable. If anything were to happen abroad to a rental car which isn’t meant to be outside Latvia, insurance wouldn’t cover it.
- Rent a car in advance
Car rental is popular in many countries both among locals and visitors so it’s always a good idea to book your car in advance. This way you can also benefit from the best deals and choose from the widest selection of vehicles from budget to luxury class.
Christmas, Midsummer, school holidays – these are all busy times so if you’re planning on renting a car during those periods, start thinking about it soon.
Having considered all the above points you should be good to go. A rental car makes travelling much easier and more fun provided you’ve got a good deal!
If the requested model is occupied please offer another similar vehicle
If you are a smaller car hire company then you may frequently find that you come across situations where the requested rental car is already occupied and so you have to reject an offer, however you probably have other similar vehicles that you could rent out at the same price?
To give you more flexibility we have added a new option, instead of rejecting the offer you can now offer the customer another, similar vehicle. You know have three response options; you can “OFFER”, “OFFER ANOTHER CAR or “NOT AVAILABLE”, remember that you MUST choose one of these options!
OFFER – The car is available, send your offer.
OFFER ANOTHER VEHICLE – The requested car is not available. Select a similar car or more from the list and send your offer.
NOT AVAILABLE – The car is not available and no other cars can be offered.
We have great news for our vehicle rental companies who have a larger selection of fleet. Previously you may have found it difficult to provide the renter with a specific car model, but now RentMama has made things easier!
Currently customers can search for and reserve their exact car model, however this may be difficult for you if you do not have the exact car model that the customer has reserved through RentMama.
As more and more larger independent car hire companies are now joining RentMama daily, we have decided to make changes to our site that allow rental companies the option to offer the customer a particular car or a similar vehicle of the same class.
If you cannot provide your customer with the particular car as shown on RentMama then you can select “OR SIMILAR” in the car catalogue section.
When the customer is searching for a particular car on RentMama they will also see “OR SIMILAR” next to the make/model of the vehicles.
Therefore it is important that you offer similar vehicle and by this we mean of a similar size, fuel type and gear box.
Add more pick-up/drop-off addresses
Good news for you car rental company! Now under our ‘Settings’ section you can add more than one car pick-up/drop-off locations.
This is particularly useful if..
- Your company has a number of receipt/delivery points in one city (in this case if the renter searches for a specific location on the map, then they will find the your nearest location).
- Your company operates in several cities. Please note that in this case your fleet must be the same in all listed locations, if not you need to create a new profile in RentMama
- You want customers to find your cars in specific locations. For example if you originally based in city centre and but you want to offer your cars at an airport that is outside your 30 mile radios from the city. Please note that in this case you should be prepared to deliver the car to the specified location.
Well its been a very exciting week for RentMama! We have officially launched and our brand spanking new website is live for the world to see.. and we couldn’t be more excited!
Along with our launch we’ve also had a few press mentions too, which is all very flattering!
John Hill from The Journal wrote a great artical which was printed on the first page of the Science and Technology section, you can read the full article online here! This newspaper has a circulation of approx 88,000 so were delighted that RentMama got a mention! Thanks John!
We also had an article on TNW website, Paul Sawers titled the piece 'RentMama.com plans to transform the local UK car-rental industry', the article caused quite a buzz on twitter and we got some excellent feedback…
We can’t thank people enough for their kind words and mentions this past week you have really helped us to get RentMama’s name and message out there, its amazing the impact that even a retweet has on our website hits so thank you all!
Its great to see that people from around the world are beginning to use RentMama as a sevice for their car rental needs. The fact that we can help and assist our customers in finding the best deals for them makes us want to appeal to even more people and to keep on growing.
I’m sure you’ll see and hear plenty more about RentMama and what we’re up to so please keep a look out! We do still need your mentions, follows and tweets too so please keep them coming..and we hope you now know who to come to if you ever need a great car rental deal :)
Have a lovely weekend all and I hope its not as cold as it is in Newcastle where you are!
New Website Is Live!!
Today we are very excited to announce that our brand new website is live!
So quick.. go and check it out at www.rentmama.com!
Please tell all of your friends about us and we would love to hear your feedback on the site as well as our service so get booking your car rental deals!!
Heres to a good year!!
Happy New Year from RentMama.com!
From all of the RentMama team dotted around the world on this friday afternoon, we would like to thank you all for your generous support in 2011!
Your advice, help and time has been very appreciated and you have thankfully provided us with the passion and determination to drive us forward into the new year!
2012 is promised to be a big year of great change for RentMama.com which I am sure you will all witness, firstly with our brand new platform release which will be coming very soon!
We look forward to seeing you next year and we hope you have a very good one indeed!
Happy New Year and see you next year!!
So we’ve come to the end of the year as well as the Ignite100 accelerator scheme and what a year we’ve had!
Its been a very enjoyable and progressive 13 weeks working with Ignite100. We pitched to the investors at Tyneside cinema a couple of weeks back which went extremely well and all teams were very impressive.
Patterdale, Lake District nice view hiking
Also in England autumn has finally arrived. It’s been several weekends in a row, which we have been spending outdoors and enjoying the picturesque English country parks reflecting all shades of the fall. This is a paradise for fans of mountain hiking. Scenic, scarcely vegetated mountain mass reveals magnificent sceneries throughout the hiking trip.
We are devoted fans of mountain hiking, too. We are interested in Lake District, which lies only 100 km from our current location in Newcastle.
Patterdale is the centre of mountain hikes and a wonderful starting point for enjoying this district. If you plan to stay overnight, we would advise to book an accommodation in a timely manner, because local hotels are usually rather busy also during off-season.
The most convenient way to enjoy these places is to hire a car from local car rental companies, upload a map of picturesque routes in a smart phone and - off to go.
Here you can check out various routes in this district: http://www.mountainhiking.org.uk or http://www.lakesandcumbria.com.
We as well recommend a route we tried out ourselves.
You can also use our GPX filles:[[posterous-content:GECcIebFmFlkltykksqv]][[posterous-content:oBljpApwnipduafHyrAn]]
How easy it is to choose a car rent, hotel or cruise?
Human-being is a complicated creature - even during a simple activity of choice its brain performs many sophisticated procedures. American psychologist Barry Schwartzin his book The Paradox of Choice - Why More Is Less states that elimination of customer’s choice can greatly lower the stress associated with activity of choice. To put long things short: the less options of choice are being offered to a customer, the happier he or she is. The more information is prompted to a customer, the more grateful he or she is.
Internet provides a massive amount of information - all in the same time. Search engines are not and most probably also will not be able to separate useful information from that of no use. Luckily, there are such amazing webpages as Cruisecompare.co.uk where you can find suitable cruises; Skyscanner.net, where you can find the cheapest flights; or Booking.com, where you can compare hotels from almost every place in the world. Basically, these webpages work as dedicated filters that allow finding all the useful information in one place. The best merit of these webpages is a united and easily comparable format allowing convenient and painless search of the necessary information.
Due to inherently broad differences among small car rental companies, RentMama team has a difficult task ahead - both in unifying car rental companies and in presentation of information. Every car rental company works under its own conditions. Also price range and quality of service is highly different. How to present information that is most useful to the renter, so that he or she could understand the differences and make an easy choice, and in the same time not to burden the renter with an excessive amount of information?